Hi @shelly45
I struggled with this issue as well, the next place to check is to click on the double arrows by Confirmed Subscribers (assuming you are on the Subscribers tab) -- select "Unconfirmed subscriber" -- you should see your emails listed there and beside it will be a colored dot
Subscriber Profile: Email Report Icons53
This dot will likely be Bounced (gold circle)
The solution may depend on how you have your account setup with CK
- if you are using the default ck.page70 domain, you will need to get help directly from CK support
- if you have verified your own email sending domain (under email in account settings) then you have some more work to do:
- Using a Verified Domain for Email Sending65
- How to add ConvertKit IPs to your Allowlist or Safelist61
hope this helps,