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Asked a question 2 years ago

I just set up a opt in form on my Wordpress site. I tested it by subscribing and I showed up in Convertkit. I see new subscribers in Wordpress that are not in Convertkit. The only way to subscribe is with the Convertkit form. I also did not get an email of my latest post, even though I am shown as a subscriber. What did I do wrong???

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Hey @jane55! To clarify, WordPress's own subscriber system is separate from your ConvertKit subscribers. So you didn't do anything wrong there — new WordPress subscribers won't be automatically added to your ConvertKit email list, and vice versa; they are separate functions.

As for your email — was it set up as an RSS feed in ConvertKit60? Please note that our RSS emails are generated on a schedule, so they won't be automatically generated for specific new subscribers. If the RSS feed was generated & sent after you signed up, but you still didn't receive it, then I would recommend our troubleshooting guide here to help determine the reason why: Troubleshooting: Subscriber Didn't Receive a Broadcast66

If that doesn't help though, please reach out to our team at help@convertkit.com44 (or via the in-app messenger in your account) with a description of this issue, which broadcast it was you didn't receive, and the email address to which you didn't receive it. One of our Product Specialists will be able to take a look at your account and help troubleshoot further from there ☺️