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subscribers
Asked a question 2 years ago

I keep getting a bounce back from an email address but the subscriber is no longer on my list. It suggests to me that the email is still somewhere in my subscriber list system although not appearing in a search. I'd like it removed indefinitely, however, to stop receiving these bounced alert messages in my email programme. Please advise.

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Hey @info@ornaross.com28, sorry for the trouble! In this case, it would be best if you reach out to our team at help@convertkit.com24 (or via the in-app messenger in your account) with a description of this issue, the bounced subscriber's email address, and a screenshot of the bounce back email you're receiving. One of our Product Specialists will be able to take a look in your account and help troubleshoot further! :)