Skip to main content
Asked a question 2 years ago

I'm trying out the e-mail template with a picture, but it's come to my attention that on mobile, the picture gets half cut off. The text comes through fine, but not the photo. How can I optimize the photo for mobile?

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!

Hey @Melissa @ Pocket Homeschool47! In this case I'd recommend reaching out to our team at help@convertkit.com44 (or via the in-app messenger in your account) with a description of this issue, the name of the email template, and a screenshot of how it's looking on mobile. One of our Product Specialists will take a look at it in your account and help from there :)