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Asked a question 3 months ago

I'm trying to get the Unsubscribe button linked to the default url but I keep getting a message that a {{ unsubscribe_link }} or {{ unsubscribe_url }} needs to be used. How do I need to do this? I've been trying to figure it out for several hours but coming up empty. I also tried to do the link triggers route too, but no luck in that area either.

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aprilann
ConvertKit Community Specialists

Hi there!

There's a high chance that you don't have the correct unsubscribe link on your email template. I recommend that you send an email to help@convertkit.com9 so the team can take a look at your account.

Thank you!