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Asked a question 8 months ago

I'm trying to set up an automation from Squarespace to Convertkit. When a customer purchases a product on SS, a tag is added in Convertkit then they get added to an email sequence. When I tested it, I got a confirmation email from Squarespace but the tag didn't get added and I wasn't added to the email sequence. Am I missing a step? I'm not sure why this isn't working.

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ConvertKit Community Specialists

Hi @Jilanne Holder24 

This sounds like it might need a little more digging from the team. I recommend that you send an email to help@convertkit.com31 so the team can take a look at your account.

Thank you!

I have the same question as you, I'm not sure why this isn't working? foodle505

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