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Asked a question last year

I'm unable to edit my incentive email. The options display behind the editor. Is this a glitch?

Where am I?

In Community at ConvertKit you can ask and answer questions and share your experience with others!

Hey @yschlachter24, sorry for the trouble! Could you please try again from a private browsing/Incognito window? If it works there, that might indicate that there's something in your cache or cookies that is interfering with ConvertKit on the regular browser window.

โ€‹You should be able to open a private browsing window by clicking File > New Incognito/Private Window and then navigate to ConvertKit from the window that opens. ย 

If the issue persists there, please reach out to our team at help@convertkit.com25 (or via the in-app messenger in your account) with a description of this issue and a screenshot if possible. One of our Product Specialists will be able to help troubleshoot further :)