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Tamala
Functional Health Coach
Asked a question 2 years ago

I sent a broadcast to myself (different email address) as a test. Convertkit shows a 0.0% open. I opened it in Gmail in a Chrome browser. What is the accuracy of the open rates? Is there a way I can fix this?

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Hey @Tamala30! Is it possible that the stats have updated since then? I'm wondering if this may have been a reporting delay. If it still hasn't updated, I'd suggest reaching out to our team at help@convertkit.com27 (or via the in-app messenger in your account) with a description of the issue and which broadcast it was, so one of our Specialists can help troubleshoot further!