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Eva Moon, Author
Asked a question 2 years ago

I set up a sequence then subscribed to it to test. I got the first email just fine, but the second one never arrived and shows as bounced. I know the address is good as it is my own. How can I fix this and resume the sequence? I DID read your article on soft and hard bounced emails, but it doesn't say how to fix it. Thanks!

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Hey @web44! This is something our team would have to check our logs for. Please reach out to our team at help@convertkit.com24 (or via the in-app messenger in your account) with a description of this issue and the email address that bounced — one of our Product Specialists will be able to help from there! ☺️

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