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Scott
Techie Helping Regular People Navigate a Digital World
Asked a question 2 years ago

I used mail-tester.com to check my deliverability. It gave me a score of just 1.5 out of 10. It complained about an invalid DKIM signature and lack of MX record. I'm not clear on how to update the DKIM signature and when I tried to add a DNS MX record as it suggested, the zone editor said "ckespa.(my domain) already has a CNAME record" Any ideas on how to fix these problems?

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Hey @Scott32! In this case, I'd suggest reaching out to our team at help@convertkit.com26 (or via the in-app messenger in your account) with a description of this issue and screenshots of the results, if possible. Our team will be able to look at your account settings and provide some more specific advice based on that :)