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Asked a question 2 years ago

I've created a landing page and the button that confirms their subscription does not redirect the visitor to the link I've put in the redirect line in the settings pull down. They seem to be signed up on my list but getting no action after hitting a button seems irritating and I would like them to know their action had an affect. Any help would be greatly appreciated. Other landing pages created in the same way seem to work fine.

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Hey @Richard E Sims37! We have a guide on troubleshooting your incentive email links here48.

If that doesn't help, though, please feel free to reach out to our team at help@convertkit.com31 (or via the in-app messenger in your account) with a description of this issue and the name of the landing page (as it is displayed on the forms page36 in your account). One of our Product Specialists will be able to help troubleshoot further!