I've moved some emails in my automated sequence from "draft" to "active" after subscribers sign up, but the sequence is still marked as completed for those subscribers and they don't get the new (now active) emails. Is there a way to force it to check again or push the sequence to them so that the older subscribers get the new emails?

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Hey @Laura43! If those subscribers have already been marked as completed on the sequence, we'll have to re-activate them for you before they'll receive any additional emails from it. Feel free to reach out to our team at help@convertkit.com52 (or via the in-app messenger in your account) with the sequence you want the subscribers re-activated on, and one of our Product Specialists will help you out with that!

We also have this article that you might find useful: Will My Existing Subscribers Receive New Emails Added to My Sequence?68

I hope that helps! :)

3 comments

I want to add emails to an existing automation and sequence. Will the subscribers that are going through the sequence get the new emails?

I have a draft email in the middle of a sequence. Will my subscribers skip past it to the next active email or will they get stuck there?

I have an email sequence that when our subscribers reach the end post they are supposed to be added to a new email ... are active and not in draft mode.

Hi there, I have just added a new email to a sequence and said it needs to be send 4 days after the one before When do ... email? Is that the visual automation??

If a subscriber shows status "Completed" for an Automation and/or Sequence, do I need to create a NEW automation and/or ... all these subscribers being "completed"

New to ConvertKit and have a question about automations: I'm triggering an automation when a subscriber is added to a ... they removed from that first sequence?

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Asked a question 2 years ago