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Asked a question 2 years ago

I've set up a workflow and a landing page. My landing page (set up for is the first step in the automation. The "thank you" page is supposed to be at However, when a person signs up they are not receiving the "immediate" email in the automation (which is a separate thank you email) nor are they being redirected to VideoAsk. Am I not setting the automation up correctly? Do I need to point the URL at the Automation and not the landing page?

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Calligrapher, Wanderer & a Furmom

Hello Steven! I think they haven't confirmed their subscription yet from the landing page that they signed up to. If they are listed as your confirmed subscriber, they should receive the 1st email in the sequence immediately. 

You may also send us an email at help@convertkit.com50 so the team can further check your automation. Thanks! :) 

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