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Asked a question 3 months ago

I've watched the video on using the incentive email editor and I have some questions. (1) Why isn't the "personalisation" showing up? Is it because i'm on a free plan? (2) how do you change the font of the email and the button to match the branding of my site?

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OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @Hanni Lim5 

(1) Sorry for the inconvenience! It doesn't have anything to do with you being on the free plan. I'm checking with our team on that; however, in the meantime, feel free to grab the personalization code from a broadcast/sequence and paste it over into the incentive email — the code is the same :) Also, just a friendly reminder that the personalization code will only work in the body of the incentive email, not the subject line.

(2) You can set up a custom email template for this! We have a guide on our visual email template editor here11 :)