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Asked a question 3 years ago

If a subscriber has completed a sequence but wants to resubscribe and start the same funnel again, is there a way to get rid of the completed tag on the sequence? I have tried deleting the tag and the sequence from the subscriber, but each time I add them back to the sequence, it reactivates the completed tag.

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I had the same problem with my own email address because I was testing.

What worked was to delete the sequence from my profile (click the email address in the subscribers list) and then add myself back to the sequence, not the automation.

The automation says they're completed, the sequence has no idea.

I broke mine by deleting the sequence and then re-creating it so your milage may vary but you can duplicate a sequence if you have to and then subscribe them to that one.