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Asked a question 3 years ago

If I fix email from a bounced subscriber, how do I reset subscriber so it will send in broadcasts? How are sendable subscribers identified?

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!

Hey @Paul D. Johnson46! If you suspect a subscriber has been marked as bounced by accident, and you have their permission for us to reactivate them on your list, please reach out to our team at help@convertkit.com81 (or via the in-app messenger in your account) with their email address and one of our Product Specialists will help take care of that for you :)

We also have more information about bounced subscribers here118!