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Im trying to set up an incentive email as part of my form, but when I click on "edit email content" it takes me to a blank page. Can anyone help me please?

Where am I?

In Community at ConvertKit you can ask and answer questions and share your experience with others!

Hey @jadeannrivera26, sorry for the trouble! Could you please try again from a private browsing/Incognito window? If it works there, that might indicate that there's something in your cache or cookies that is interfering with ConvertKit on the regular browser window.

โ€‹You should be able to open a private browsing window by clicking File > New Incognito/Private Window and then navigate to ConvertKit from the window that opens.ย 

If the issue still persists there, please reach out to our team at help@convertkit.com24 (or via the in-app messenger in your account) with a description of this issue, the name of the form (as it is displayed on the forms page29 in your account), and a screenshot of what you're seeing. One of our Product Specialists will be able to help troubleshoot further!ย 

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