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Asked a question 2 years ago

Is there anyway for someone to help me with my account? I am new and I paid for the list segment and automation, however no one that has subscribed is receiving my welcome emails?

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Hey @simple@willitacherie.com28, I'm really sorry for the trouble! In this case, it would be best if you reached out via help@convertkit.com22 (or via the in-app messenger in your account) so one of our Product Specialists can take a closer look at your account specifically. If you could please include a detailed description of the issue (and example affected subscribers, if possible), that'd really help! :)