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Asked a question 2 years ago

Is there no longer help on the convertkit website? I have another question, I have a sequence that is part of an automation and a portion of the subscribers are not receiving the emails. I would love some info as to why this is happening. Thanks. #ConvertKitHelpForum

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ConvertKit Community Specialists

Hey @kellybeard11@yahoo.ca28, one cause of this issue as to why subscribers aren't getting the email sequence is that their status is either completed/removed/canceled from it. We need to dig deeper into this issue and it's best to contact our support team at help@convertkit.com67 for further checking. 

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