Hey @Jacqueline Gutierrez53! Did you add your broadcast's content into your email template51? Your account's incentive email will use your account's default template, so if you added the content there, that's where it'll be pulling it from.
Email templates should be thought of as the styles for your email, whereas the actual email's content should be added via the email editor53 (not in the template editor).
I'll include links to a few tutorials below that might help clarify further:
- The Incentive Email65
- The Visual Email Template Editor52
- How To Create A Broadcast67
- Writing & Sending a Broadcast60
Let us know if you have any other questions ☺️