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Asked a question 3 months ago

My double opt-in didn't confirm a subscriber. I see that the person opened the confirmation email and clicked on the link, a tag was added to her, but they remained unconfirmed. Why did it happen? Can I manually confirm an unconfirmed subscriber?

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Hi @Olga Afonsky21 

With this issue, I highly recommend checking with help@convertkit.com23.

Explain to them what is happening and provide the subscriber's email address so they can investigate and help you fix this.