Skip to main content
Asked a question 2 years ago

My email appearance has been off lately. In the preview before the email is opened sometimes it will show the first sentence of the email, but other times it skips to the end and only shows my signature. Even worse, the last email I send had a preview of the email footer including just my name and then unsubscribe!!! I’ve gotten more unsubs from this email than any other and that can’t be a coincidence. Please someone tell me: How can I control which part of the email displays in the preview so that this never happens again?

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!
Kristine
ConvertKit Community Specialists

Hey @clarityclassicalpilates39, good news for you, you can customize the display or subject line of your email to your preferred one, and here's How to add preview text to your emails 54

My email appearance has been off lately. In the preview before the email is opened sometimes it will show the first sentence of the email, but other times it skips to the end and only shows my signature. Even worse, the last email I send had a preview of the email footer including just my name and then unsubscribe!!! I’ve gotten more unsubs from this email than any other and that can’t be a coincidence. Please someone tell me: How can I control which part of the email displays in the preview so that this never happens again?
Blair Wadman🌟Community Influencer 🌟
Email Automation Consultant - blairwadman.com

There is a "Preview text" area in broadcast and sequence emails, which you can use to control the text that appears here. 

Here's a screenshot of where you can find (click on "Edit preview text" to get the text field_:

My email appearance has been off lately. In the preview before the email is opened sometimes it will show the first sentence of the email, but other times it skips to the end and only shows my signature. Even worse, the last email I send had a preview of the email footer including just my name and then unsubscribe!!! I’ve gotten more unsubs from this email than any other and that can’t be a coincidence. Please someone tell me: How can I control which part of the email displays in the preview so that this never happens again?

 

Joseph
Furparent, Mecha-builder, Graphics/ Web designer

Hi there! It looks like this needs more digging from the team. I recommend emailing our team at help@convertkit-support.com47 so they can check this out.