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Asked a question 11 days ago

My YouTube Video is not playing on my landing page. I went through all the troubleshooting tips I could find - different browser, restarting everything, clearing cookies. Any input would be great. #ConvertKitHelpForum

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Hi @Lisa Balstad5 

I tried it on our test account, and the youtube video works fine. Can you please double-check the URL and make sure its the correct one pasted on the landing page using the + icon>> video

My YouTube Video is not playing on my landing page. I went through all the troubleshooting tips I could find - different browser, restarting everything, clearing cookies. Any input would be great. #ConvertKitHelpForum

If you're having some trouble with this, I recommend you email help@convertkit.com3 to take a look at your account.

Thank you!