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Asked a question 10 months ago

Our welcome sequence was sent to all subscribers again for the second time. How did this happen? Sequence is connected to an automation after subscribers fill a form and it is set to exit sequence after receiving the email... so how did it happen and how can we prevent it?

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Kristine Flojo
ConvertKit Community Specialists

Hey @businesscoachupwork24, I see that you're not supposed to send out the sequence to ALL subscribers but seems like we need to dig deeper as to why these emails are still triggering. You might find this article helpful - Creating, Scheduling, & Sending a Sequence in ConvertKit30 but please reach out to our support team at help@convertkit.com21 for further checking. 

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