Hey @schultztess56, really sorry about the trouble and frustration! This is the type of issue that would need to be investigated by our support team, since we'd need to be able to see inside your account to test & troubleshoot what might be causing the issue. Do you currently have an ongoing ticket with our team on this? If so, please feel free to private message me your account email address here in the community and I can check on the status of it for you.
OlivyaContent Specialist
56followers