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Robert Cole
Video Game Composer
Asked a question 2 years ago

Question about Patreon integration.The guide that is posted here says that new Patreon supporters are tagged with "Patreon: Active." My Patreon and Convertkit pages successfully linked, and my active supporters were added to my CK list. I checked on each user, and no one was tagged with "Patreon: Active" as described. Is this some weird glitch? I need to know how new supporters are tagged for a new automation sequence. Any help is appreciated!

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Hey @Robert Cole25! Sorry for the trouble. In this case, I'd suggest reaching out to our team at help@convertkit.com28 (or via the in-app messenger in your account) with a description of this issue and some example email addresses of subscribers who you would expect should have that tag. One of our Product Specialists will be able to take a look at your account and help troubleshoot further from there!

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