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automations
Angela
Owner/Lead Designer
Asked a question 3 months ago

Setting up my first automation for new subscribers to get a welcome email. I’ve added my newsletter form as the entry event, but how do I also include customers that have purchased any of my products (who are added via Shopify integration)?

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OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @Angela2! Automations are not retroactive, so by default they won't apply to (or include) any subscribers who signed up to the trigger form/tag/etc. before the automation itself was created (and if a purchase event is one of the entry points, the same will also apply based on their purchase date).

That said, it is possible to 'manually' pull subscribers into an automation retroactively; we have a guide on that process here7 :)

I hope that helps!

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