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Thomas Murray
Story Teller
Asked a question 2 years ago

The incentive email never gets sent. There is no where I have found that explains this. Others have asked and never receive any answers. This would be a deal killer for me and Convertkit. Please someone answer.

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Hi @Thomas Murray33, sorry for the trouble!

  • Can you please double check that the form's incentive email is enabled? You can enable the incentive email from the form editor by clicking the envelope icon on the right toolbar and ensuring the box next to 'Send incentive email' is checked.
    • (And if you also want double opt-in29 enabled, ensure that the 'Auto-confirm new subscribers' box is unchecked)
  • Could you please verify that the sending email you're using is a custom domain email address30 (i.e. not @gmail, @yahoo, etc.)?
  • Did you check your spam folder, just in case the email was being sent there? If so, we have some further info on why that could be happening here43.
  • Is it possible your account still needs to be approved as per our approvals process31? (You should see a yellow banner across the top of the page indicating if this is the case.)

If none of these seem to explain it, please feel free to reach out to our team at help@convertkit.com27 (or via the in-app messenger in your account) with a description of this issue, the name of the form you were testing (as it is displayed on the forms page32 in your account), and the email address(es) with which you were testing it. One of our Product Specialists will be able to help troubleshoot further!

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