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Asked a question 9 months ago

Two automations overlap? I have an automation A with a sequence selling product A and and upsell for product B. I also have an automation B with a sequence selling product B. If a customer buys product B, in automation B, and gets a tag as a buyer of product B - will they then suddenly get included in the middle of automation A sequence A as customer that have bought product B? Which means they will get included in both automations and receive confusing emails?

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Antoinette
Bookworm, Book Collector, and Loves Cooking.

Hi @preben28 

Did you duplicate the automation A and used the duplicate for the automation B? If you did, it's possible that you're using the same sequence in both automations. When you duplicate an automation, it doesn't duplicate the email sequence. So if they enter either of the automation, they will receive the same sequence. If made the automation and sequence from scratch and they're still having this issue, I recommend reaching out to the team at help@convertkit.com14 to check your account further.

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