Skip to main content
Jennifer Harshman
The Book Baker
Asked a question 2 years ago

Two people have told me they purchased Product A from me, but CK shows $0 sold, and it's been days, so I don't think it's just a delay in reporting. Can you help me?

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!
Patrick T
Web Hosting, DNS Record Master, Blogger

Hi Jennifer,

I strongly suggest to contact help@convertkit.com81 to check your reporting dashboard and see if here are pending purchase. Try to check the email in your account. Search for their email in your subscribers page and check the profile if they really purchase it or something pending or what's the error. There might be some error that causing the report purchase is not right.

Question Stats

322 view
1 follower
Asked a question 2 years ago
Views this month