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Asked a question 3 years ago

Unable to send a broadcast. I scheduled a broadcast yesterday. But today also, its showing pending processing and showing as 0 recipients. What I did is i scheduled the broadcast to later date with recipients in a particular tag (30 subscribers). After scheduling to later time, I removed the recipients from the tag. Can It be issue and whats solution now?

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Hey @howlingbeardco41! Sorry for the trouble. It is possible that removing the subscribers from the tag was the cause, but to confirm this, could you please reach out to our team via help@convertkit.com39 (or via the in-app messenger in your account) with the name of this broadcast? In this case, it would be best if one our Product Specialists could take a closer look at your account specifically to troubleshoot what might have happened here. Thank you :)