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Asked a question 2 years ago

We have sent visual broadcasts, and now multiple receiver has replied, that they don't see anything when they open the email. When they hit "reply" they can see the content in html text. How can we fix this or help the receivers who don't see the content of the visual broadcast?

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Kaitel Männikust
Email automation enthusiast

Hi, Milla!

Some e-mail clients are set up in way that prevent images auto loading. If that's the case, then your subscribers should allow images to load. Be sure to use alt-text on your images so when the images are not loaded you can still get the content as text.