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Asked a question 2 years ago

We have subscribers that are signing up for our email list, but are showing up as "bounced" (hard bounced and not getting any more emails from us). They write to us to ask how they can get back on our email list - when they sign up again they are again "bounced". The latest was for a yahoo.com email addresses.

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Hey @Jacquelynne62! Sorry for the trouble. In this case, I'd suggest reaching out to our team at help@convertkit.com59 (or via the in-app messenger in your account) with a description of this issue and the email addresses of the affected subscribers. One of our Product Specialists will be able to help troubleshoot further!