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Asked a question 8 months ago

We want to use an email template we created in Canva. We copied the code and it's showing an error in CK. Has anyone had success doing this? We know CK has templates but they are not as aesthetically pleasing as we would like!

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Monique
ConvertKit Community Specialists

Hi @maria29 Using a template created from Canva sometimes work and sometimes doesn't. Some codes needs to be re-configured for it to work. You can check with Convertkit support at help@convertkit.com13, and let them know what do you wish to achieve cause they might have an option to help you configure some existing template they have to make it more easier for you.