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Asked a question 2 years ago

When checking to make sure the subscription was registering, I put in my email but I have yet to receive an email confirmation even though ConvertKit says that my email address needs to "confirm". Why won't the confirmation emails send? I have tried with two different emails now.

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derrallb
webhost and creator

Hi @hello46 

I struggled with this issue as well, the next place to check is to click on the double arrows by Confirmed Subscribers (assuming you are on the Subscribers tab) -- select "Unconfirmed subscriber" -- you should see your emails listed there and beside it will be a colored dot

Subscriber Profile: Email Report Icons54

This dot will likely be Bounced (gold circle)

The solution may depend on how you have your account setup with CK

hope this helps,

Hey @hello49! Is it possible the incentive email is going to spam? If so, I would recommend checking out our recommendations here71. Also, please make sure your sending email is a custom domain email address75.

If the resources shared here don't seem to be explaining your issue, please reach out to our team at help@convertkit.com52 (or via the in-app messenger in your account) with the the name of the form you're testing (as it is displayed on the forms page48 in your account) and the email address you were testing it with. One of our Product Specialists will be able to help troubleshoot further!