When people click my website link on instagram to then subscribe to my newsletter, they do not get a confirmation email. However, if people go directly to my website through the internet (not instagram) it works. How do I fix this so people can click on the link in my instagram, sign up for my newsletter on my website, and receive a confirmation opt-in email?

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Hey @amystrickmanphd43! If they're ultimately signing up via the same form/landing page, it shouldn't matter how they got there (as in, that shouldn't affect whether the confirmation email gets delivered).

I'd recommend reviewing the troubleshooting steps in this article to ensure that none of those are affecting anything: Troubleshooting: Incentive Email Not Sending62

If the issue persists, please reach out to our team at help@convertkit.com31 (or via the in-app messenger in your account) with a description of this issue, the name of the form or landing page (as it is displayed on the forms page49 in your account), and an example subscriber who signed up to it but didn't receive the incentive email. One of our Product Specialists will be able to help troubleshoot further! ☺️

for the incentive email, can i send my subscribers directly to a web link? For example when the subscriber click the ... to be sent to a website after that?

My double opt-in didn't confirm a subscriber. I see that the person opened the confirmation email and clicked on the ... confirm an unconfirmed subscriber?

Recently I've seen Mailchimp email newsletters shared on Facebook. The user can post their newsletter via a link to ... a Facebook link for my newsletter?

Hello! I have a double-opt in form set up (it's new, so just getting new subscribers for the first time). People have ... Any thoughts about this? Thanks!

HELP!!! I'm not receiving opt-in email confirmation messages whenever I sign-up at my Landing Page as a test.

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