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Asked a question 8 months ago

Why are confirmed subscribers in my list are being labeled as unconfirmed when they sign up for something on a new landing page?

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ConvertKit Community Specialists

Hi @Mary Hendra32 If a subscriber has the status of 'Unconfirmed', it means they signed up to a form or landing page that had double opt-in enabled but never confirmed their subscription. Subscriptions are confirmed via clicking the button in the incentive email30. Unconfirmed subscribers do not count towards your billing total. You cannot contact subscribers with the 'Unconfirmed' status via ConvertKit.

NOTE: It is not possible to resend incentive emails to unconfirmed subscribers. For more information on this, please check out this article37.

I hope it helps. ​If you're still having issues or need further assistance you can always reach out to help@convertkit.com17.