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Asked a question 2 years ago

Why would my landing page say "inactive" when I go to a subscribers profile? Is it because they haven't clicked on the opt in (which they can't find)? This inactive setting happened last week too and when support looked into it they couldn't see why it was set this way or how. This landing page has been collecting subs for a few days now and I haven't touched any settings.

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Hey @ditchthecarbs41! Yes, the landing page would show as inactive on their profile if it has double opt-in enabled and your subscriber did not click the link in the confirmation email. I would suggest reviewing the following guides, just in case one of these factors is interfering with the delivery of your incentive email:

I hope that helps!