Skip to main content

account settings
1 follower
29 questions
7 posts

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!
ConvertKit Community Specialists

Hi @Marjan Venema8 

This sounds like it might need a little more digging from the team. I recommend that you send an email to help@convertkit.com11 so the team can take a look at your account.

Thank you!

ConvertKit Community Specialists

Hey @Justine27, that still depends if it's within our refund policy. Please reach out to our support team at help@convertkit.com25 so we can check or you can read this article - Billing at ConvertKit61

ConvertKit Community Specialists

Hey @Viktoria (MINT first.)28, we'll have to check from our end if the confirmation email is being sent to this .de domain-based email. Please reach out to our support team at help@convertkit.com21 for further checking.