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aprilann
ConvertKit Community Specialists

Hi @Marjan Venema8 

This sounds like it might need a little more digging from the team. I recommend that you send an email to help@convertkit.com11 so the team can take a look at your account.

Thank you!

Kristine
ConvertKit Community Specialists

Hey @Justine27, that still depends if it's within our refund policy. Please reach out to our support team at help@convertkit.com25 so we can check or you can read this article - Billing at ConvertKit61

Kristine
ConvertKit Community Specialists

Hey @Viktoria (MINT first.)28, we'll have to check from our end if the confirmation email is being sent to this .de domain-based email. Please reach out to our support team at help@convertkit.com21 for further checking.