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deliverability
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OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @Jacquelynne5! Sorry for the trouble. In this case, I'd suggest reaching out to our team at help@convertkit.com5 (or via the in-app messenger in your account) with a description of this issue and the email addresses of the affected... (More)

OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @marcin4! Are you using a verified sending domain now? If so, yes, it is normal for there to be an initial drop right after switching. But so long as you continue following healthy sending habits, it should be... (More)

Hm, that's not good. I'd reach out to ConvertKit's support team at help@convertkit.com9 (or with the message bubble in the lower right corner) - they have folks focused entirely on deliverability and could probably look at the specifics to your... (More)