Just to followup...with help from ConvertKit support and Zapier support I solved the problem using Zapier. When there is a new charge in Stripe, a zap is triggered to get the name, email address and tag name from the charge... (More)
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We've never gotten the 'purchase' feature to correctly sync. A workaround is to simply add tags instead which never fails. So instead of choosing a purchase event, you'd choose people with the tag "Purchase - XYZ" or something.
We use text right now (including photography) but aim to start using video soon. We started with text because this was the quickest method for us to get started. I know that some people get started quicker with videos but... (More)