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Tom Barrett🌟Community Influencer 🌟
Writer, coach and consultant - Dialogic Learning

The Metrics Mess + Meaningless Click Rates

Afternoon all - lately I have seen some strange analytics on my weekly newsletters. You might be experiencing it too?

I know that the open rate metric has been eroded by Apple’s privacy changes.

But I am also doubting the... (More)

Blair Wadman🌟Community Influencer 🌟
Email Automation Consultant -

Open rates are never entirely accurate, on any platform. An increasing number of email clients block the mechanism to track opens - Apple Mail being the latest - so they won't count as an open. Some will pre-load the emails,... (More)

Hey @Equestrian Movement25! We share what features we're currently working on here27 on our roadmap, and we share what we've recently released here30 on our changelog.

I'd recommend filing this as a feature request for our team here22!... (More)


Why measuring customer satisfaction is important

For every bad customer service experience, there are thousands of great experiences that go unaccounted for. Why is that?

Customers are more likely to take the time to leave a negative company review than a positive one. We see this... (More)