Hi Kim, have tried checking this guide from Convertkit: Patreon integration53
If yes, and you're still having issues I recommend checking with help@convertkit.com72 so they can check the account and assist you further.
patreon 0 followers2 questions0 posts
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💡Make the most of your Community Member profile
Share more about yourself! Click on your gravatar> profile > edit profile
- About You tab:
- Photo: upload a picture of yourself or your brand
- About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
- Banner: add an image of your creator brand, logo, or an image that inspires your creativity
- Social Media tab:
- Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!
Answer
patreon 
Can you try doing a test purchase and check if that will pull in your products? This guide29 may also help you out with this.
Hey @Robert Cole39! Sorry for the trouble. In this case, I'd suggest reaching out to our team at help@convertkit.com58 (or via the in-app messenger in your account) with a description of this issue and some example email addresses of... (More)
