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OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @gracefunctionalnutrition2! We have some troubleshooting steps for this here: Troubleshooting: Incentive Downloads4

However if the issue persists after trying those steps, please reach out to our team at help@convertkit.com2 (or via the in-app messenger in your account). One... (More)

Hi Rachel,

If it's a duplicate form which you made from a working original form, you need to re-upload the PDF on the 'Incentive Email' page of the new duplicate form again.
(The PDF will already appear there, but I... (More)