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Hi there!

This sounds like it might need a little more digging from the team. I recommend that you send an email to so the team can take a look at your account.

Thank you!

ConvertKit Community Specialists

Hi @lois.silva@hotmail.com9

Yes, they can potentially get all 4 sequences. But there is a way that you can add a condition within the automation where if a subscriber is already under a sequence email it will exit the subscriber from... (More)

Hi @asphaltarmadillo5 

I made a short clip6 on how you can embed a video on your sequence email. If you're having some trouble with this, I recommend you email help@convertkit.com3 to take a look at your account.

Thank you!

Hi there!

If they are already on a specific tag, you can have them skip the email by using the exclusion feature on your sequence. Here's a sample set-up:

I'd like to have certain tagged subscribers skip the first email in my evergreen automated email sequence and continue onward. How do I do that?