Hi Helen,
I recommend reaching out to the team at help@convertkit.com so they can further check your automation.
visual automations40 followers55 questions18 posts
40 followers
55 questions
18 posts
💡Make the most of your Community Member profile
Share more about yourself! Click on your gravatar> profile > edit profile
- About You tab:
- Photo: upload a picture of yourself or your brand
- About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
- Banner: add an image of your creator brand, logo, or an image that inspires your creativity
- Social Media tab:
- Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!
Answer
visual automationsHi William,
Can you check if you set any exclusions in the emails or the sequence settings? If so, then they may passed through that filter and were excluded from the email, so they completed the sequence. In this case,... (More)
Hi James,
Did you have a step that you removed from the automation when the subscribers entered it? It's possible that they are stuck in the automation but I recommend reaching out to the team at help@convertkit.com15 so they can... (More)
