Hi Helen,
I recommend reaching out to the team at help@convertkit.com so they can further check your automation.
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Hi Helen,
I recommend reaching out to the team at help@convertkit.com so they can further check your automation.
Hi William,
Can you check if you set any exclusions in the emails or the sequence settings? If so, then they may passed through that filter and were excluded from the email, so they completed the sequence. In this case,... (More)
Hi James,
Did you have a step that you removed from the automation when the subscribers entered it? It's possible that they are stuck in the automation but I recommend reaching out to the team at help@convertkit.com15 so they can... (More)