Hi @Liz St. Jean5 based on your description looks like you've done it right but I would recommend you checking with help@convertkit.com5. So they can check the automation and clear the cache or try triggering the sequence to send.
visual automations18 followers16 questions17 posts
18 followers
16 questions
17 posts
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Hi there!
I recommend that you send an email to help@convertkit.com8 so the team can take a look at your account.
Thank you!
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