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We have certified experts that can help you out. Please check that on this page3. If you have further questions, I recommend you email help@convertkit.com1 to look at your account.
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Answer
SupportHi there,
When you say "sold through an external site," do you mean via integration? If you use an integration that allows you to apply a tag to those subscribers who purchased, they should already be filtered on the account.... (More)
Answer
SupportHi there,
Can you please try the following:
• Click on Themes > Customize
• Choose which section you want to add the form or you can just simply add a new section.
• Scroll down and choose “Custom Content”... (More)
Hi there,
We do apologize, but this is not yet an active feature. But I can see that it's already been added to our Feature request, and hopefully, soon enough, it will be implemented by our Team.
You can also... (More)
Answer
SupportHi there!
This sounds like it might need a little more digging from the team. I recommend you send an email to help@convertkit.com6 so the team can look at your account.
Thank you!
Answer
SupportHi there,
You can update it from the email template itself. The emails will always follow the design of your email template. If you need some help with this, I recommend you email help@convertkit.com6 to look at your account.
Thank... (More)
Answer
Feedback & Suggestions 💡Hi there,
You can embed our form using the embed code. We provide several different embed codes for your forms, so you can pick which works best for you based on your platform and preferences. You may check this guide... (More)
Hi there!
This sounds like it might need a little more digging from the team. I recommend you send an email to help@convertkit.com5 so the team can look at your account.
Thank you!
Answer
SupportHi there!
This sounds like it might need a little more digging from the team. I recommend you send an email to help@convertkit.com2 so the team can look at your account.
Thank you!
Answer
purchasesWooCommerceHi there,
We do apologize, but this is not yet an active feature. But I can see that it's already been added to our Feature request, and hopefully, soon enough, it will be implemented by our Team.
You can also... (More)
Hi there!
This sounds like it might need a little more digging from the team. I recommend you send an email to help@convertkit.com14 so the team can look at your account.
Thank you!
Hi there,
I suggest checking if they are under your account's "Unconfirmed" list. If the landing page has an incentive email, they must confirm it before being added to your list. If you're having some trouble with this, I recommend... (More)
Answer
Quick Tips 
Hi there,
You should be able to add those freebies by going to your Form or landing page editor > Form Setting > Incentive > Download > choose a file, then wait for a few minutes for them to upload.... (More)
Answer
importingHi there,
The automation is not retroactive, this would depend on your entry point for the automation. This means if you create a Visual Automation triggered by a form/landing page or a tag, the only Subscribers who will enter that... (More)
Answer
Landing PagesHi there,
We're sorry to hear that. I recommend you send an email to help@convertkit.com7 so the team can look at your account.
Thank you!
Answer
Feedback & Suggestions 💡Hi there,
We do apologize, but this is not yet an active feature. But I can see that it's already been added to our Feature request, and hopefully, soon enough, it will be implemented by our Team.
You can also... (More)
Answer
contentHi there!
This sounds like it might need a little more digging from the team. I recommend you send an email to help@convertkit.com1 so the team can look at your account.
Thank you!
Answer
SupportHi there!
This sounds like it might need a little more digging from the team. I recommend you send an email to help@convertkit.com3 so the team can look at your account.
Thank you!
Answer
Feedback & Suggestions 💡Hi there,
Ctrl+Z should be able to retrieve those, but we understand that undo button would be easier to use. We do apologize, but this is not yet an active feature. But I can see that it's already been added... (More)
Answer
Feedback & Suggestions 💡Hi there,
If you are using the public feed, the color and font will take the base style of the public feed, and there is no way to change the style. No way to change the style of the public... (More)