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Every day we buy goods in vending machines, withdraw cash from ATMs, pay for purchases through payment terminals, use intercoms, air conditioners and elevators, rent cars or transfer meter readings to the management company.

Digital technologies are integrated into almost all areas of the service market. Payment terminals, access control and video surveillance systems, printing service, electronic queues, coffee machines, climate systems - this is not a complete list of devices that require timely and high-quality service. The larger the fleet of equipment, the more difficult it is to effectively allocate resources to support it and the higher the chance of increasing costs where they can be avoided.

Customer loyalty and reputational risks depend on the quality of the service process - all this directly affects the financial performance and growth potential of the company. The situation on the service market has shifted towards post-sales competition. It is not enough to win a client, it is much more important that the consumer receives the service at the right time and in the same quality.

Best practices for field service management have been collected and described in the concept of Field Service Management (abbreviated as FSM). Unlike Enterprise Service Management (which regulates the back office processes in general), FSM is based on the experience of service companies that manage the repair and maintenance of various remote sites and employees who constantly move between them.

Modern advanced companies have come to the need to use software that solves the problem of field service automation. Among them are various industry adaptations of HelpDesk, Service Desk, BPM (Business Process Management) systems and specialized FSM (Field Service Management) solutions. The latter will be discussed in the article.

Field service management software, you can find here https://fieldcomplete.com/