Share more about yourself! Click on your gravatar> profile > edit profile
Hey @Ian McDonnell4, is this a WooCommerce plugin? If so, can you try to change the event subscriber to like order processing then change it back again after that and check the tags again if it will show? I... (More)
Hey Shameko, we'll further check the email address you used why you didn't get the email and the receipt. Please reach out to our support team at help@convertkit.com4.
Hey @suzy11, I suggest you reach out to our support team at help@convertkit.com9 for us to further check if we can adjust the image size of your landing page using some CSS codes.
Hey @suzy10, is this a ConvertKit landing page? You can by the way set up an automation or a rule to automatically tag subscribers. Please reach out to our support team at help@convertkit.com8 for further checking.
Hey @Sarah Griffith14, I'm afraid interactive PDF isn't supported yet but I'll go ahead and submit a feature request on this one to our engineering team. You can also submit it yourself by filling out this form23. You... (More)
Hey @Sarah Bowden8, you just simply need to look for the (+) button>video
You can also refer to this article - How to Add Images and Video to Forms & Landing Pages8
Hey @delphinepaon9, though we don't recommend disabling double opt-in, you have the option to by simply going to settings>incentive email and then uncheck the box.
You might want to check this article for your reference - The All Important... (More)10
Hey @Sue9, if new Gmail subscribers can't find your emails, can you ask them as well to check their Promotions 8tab? Also, we can check this one further, please reach out to our support team at help@convertkit.com6 to help... (More)
Hey @Ed Richardson9, I see that you're having issues with how your email styling is being rendered. I'm afraid there are several versions of outlook and some of the versions do not recognize styling all that well. If outlook... (More)
hey @amber4, your web dev might be referring to the sending email address (domain based-email) which we do support though and is highly recommended. Please check this article to get into details - Why do I need my own... (More)7
Hey @admin8, I see that you're having some issues with email styling. Please reach out to our support team at help@convertkit.com10 to further check the email template you're using.
Hey @David Bohmiller14, yes they will see a non-discounted price. Here's a video tutorial from our knowledgebase for additional information - ConvertKit Commerce: Discounts21
Hey @gonzalezzgonzalezz20, if you mean new subscribers, yes you can by creating a segment, you can filter subscribers based on their subscription date.
Hey @ladamsministries14, seems like we need to check this further why your email template is rendering a different email styling. Please reach out to our support team at help@convertkit.com13
Hey @Jennie Glass15 , coudl you please try to use this CSS code for the "x" button placement?
:global(.formkit-close) { right: 0 !important; top: 0 !important;z-index: 999999 !important;}
Please reach out to our support team at help@convertkit.com10 if... (More)
Hey @Pamela Augustine27, you can either use the visual automation or the rule to allow your form subscribers to get the email sequence accordingly. Here's one article that explains it - How to use ConvertKit visual automations32
You can... (More)
Hey @virginiapb25, yes you can always modify the form/landing page and hit Save when you're ready. Then to make sure changes have taken effect, you can either try re-embedding the form if accessing the website still shows the old... (More)
Hey @kristina10, I know this is a bit frustrating but there's something you can do to make subscribers opt-in and confirm their subscription. You might find this ConvertKit Blog helpful - How To Create an Email Opt-In Experience Your... (More)17
